I've been in this store a total of 3 times. The first time I was met by older lady I believe to be the manager. Great helpful attitude, fast service in and out in minutes. Everyone was greeted like they were welcome and was promptly helped.
Second time I encountered Erika, an associate. The store had 4 customers in it. I along with the customers that came after me were never once greeted or told she would be with us as soon as possible or even acknowledged in any way for that matter. Completely ignored as if we were not even there! Several customers came and left as they were ignored completely. I needed to make a payment and after waiting over 30 minutes was told, "Our computer is not set up to take a payment by check". You'll have to do that by phone. Wow! No sorry it took so long, no sense of urgency and a snide attitude to boot for a paying customer that in essence stood in line for over a half an hour just to be told she could not help me! At any point, a good associate would have asked what each customer was in there for helped those with quick transactions and shortened the line or at least made an effort to greet and pretend to be happy to assist them at some point even if they were busy. I never got a thanks for your business or sorry I can't help. Nada, Zip. Just a blank I could care less stare. Unbelievable!
Third time I came in Today (9-6) it was the same Erika. Slow as Christmas, oblivious that there were other people in the store as no greeting or acknowledegment ever came our way. Customer's left with no parting greeting or even I'll be with you shortly. Nothing as she could not have cared less! After waiting 20 minutes this time she finally did ask what I needed as if she would have to lower her self to help anyone at all kind of attitude. She went to the other computer and proceeded to tell me it would be 2 different transactions on 2 different computers as I needed to make a payment part cash part credit card. This took another 15 minutes why she went back and forth between me and the previous customer. Same lackadaisical care less attitude. No apologies for my wait or the lack of antiquated payment methods inconvienent for customers. Just a really bad non customer service attitude. They kind that makes a customer want to take their business to a company WITH "associates" that DO care and will move about with some sense of urgency and not pissed off because they have to make an effort to help you! I will NEVER go back in this store again after this second display of poor service. Really AT&T is this the best you can do?
Very good
At T Authorized Retailer is a US Electronics Store based in Greenwood, Arkansas. At T Authorized Retailer is located at 2425 W Center St, Greenwood, AR 72936, USA.
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